Returns Policy
Our Returns Promise
We accept returns within 30 days of purchase for unworn, undamaged items with original tags and packaging. Some exclusions apply (see below).
How to Return
- Initiate your return via our Returns Portal
- Package items securely in original packaging
- Include all tags and documentation
- Attach the prepaid return label
- Drop at any authorized carrier location
Return Conditions
Items must be:
- In original, resalable condition
- Free of odors, stains or damage
- With all original accessories
- Accompanied by proof of purchase
Non-Returnable Items
- Worn or washed products
- Customized/personalized items
- Final sale merchandise (marked as such)
- Intimate apparel (hygiene reasons)
Refund Processing
- Refunds issued to original payment method
- Processing takes 5-7 business days after receipt
- Original shipping costs non-refundable
- Return shipping fees apply (except for faulty items)
Faulty Items
For defective products:
- Contact us within 14 days via Support Form
- Provide photos/video of defect
- We’ll arrange free return shipping
International Returns
- Customer pays return shipping
- Must mark as “Returned Goods”
- Refund excludes original shipping costs
Exchange Process
For size/color exchanges:
- Return original item via standard process
- Place new order for desired item
We recommend ordering replacements first
Holiday Returns
Extended window for purchases made:
- November 1 – December 24
- Returns accepted until January 15
Return Status
Track your return via Order Tracker
Need Help?
Visit our Returns FAQ for more information